Applicable only to purchases made in the online store www.skinfact.pt.
How do I exchange or return?
Any return / exchange of articles must comply with the following condition:
Refund of articles in good condition (in conditions of sale), with original inviolate packaging, without having been tried and accompanied of the respective invoice. If the packaging is damaged and the articles have obvious use marks, we cannot accept exchange or return of the value.
You have a deadline of 15 days after the order is received to make the exchange or return.
Should you wish to exchange or return any of your items, please contact our Customer Service by sending an e-mail to firstname.lastname@example.org, to communicate the intention of exchange or return, indicating the order number or invoice number , Products to be returned and reason. After this contact will be given the indications to follow the exchange or return. In no case send the articles without previous contact because they will not be received.
After contacting our Customer Service and giving them the return / exchange information, you must send us the article, duly conditioned, and under the conditions mentioned above, to our address:
Skin Fact – Makeup & Cosmetics, Lda
Rua General Humberto Delgado 9 4ºDTO.
3030 Coimbra – Torres do Mondego
Points to bear in mind
If you choose to exchange the product we inform you that:
The shipping costs for our address are the responsibility of the customer, except for customers injured by the transportation or technical problem of the product. In these cases the shipping costs will be assumed by Skinfact – Makeup & Cosmetics, Lda
The exchange will only take place after checking the condition of the product and compliance with the conditions described above.
If you choose to return the value we inform you that:
The shipping costs for our address are the responsibility of the customer, except for customers injured by the transportation or technical problem of the product. In these cases the shipping costs will be assumed by Skinfact – Makeup & Cosmetics, Lda.
Refunds will be made for the total value of the order (products plus shipping costs), unless the reason for the return is not the responsibility of our service – in these cases will be deducted, at the value of the refund, shipping costs.
Returns will only be made after checking the condition of the product and complying with the conditions described above.
What do I do if I receive damaged packaging or items?
In the event that the shipping carton is damaged it must check its contents at the time of delivery and immediately submit a complaint to the carrier, and then contact our Customer Support.
You should also contact our Customer Support if you have received a good packaging, but the articles are still damaged.
Looking for other information? Contact us by email email@example.com
Information to the consumer:
In the case of consumer disputes, the consumer may use the European Online Dispute Settlement Platform, available at http://ec.europa.eu/consumers/odr or local entities for alternative dispute resolution.
The prices shown are only valid in the online store www.skinfact.pt, and can therefore be independent of the prices practiced in the physical stores. We check the prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and we will wait for your decision to accept the new proposal or cancel the order.
Prices shown include VAT at the legal rate in force.
Prices and product specifications are subject to change without notice.
Deals & Offers
The promotions and offers presented in the online store www.skinfact.pt may be independent of those practiced in the physical stores and are limited to the existing stock.
Orders up to 49,99€
Cost of freight charges
– National market € 3.00
– European market € 4.00
– Rest of the world € 5.00
Orders from 50,00 € or more
Free Shipment to the European market
Orders from 80,00 € or more
Free shipment to the rest of the world